Introduction
At Barcelona Bicycles, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Returns and Refund Policy outlines the conditions and procedures for returning products purchased from www.barcelonabicycles.com (the “Website”).
By purchasing products from our Website, you agree to the terms of this Returns and Refund Policy. If you do not agree with the terms, please do not make a purchase.
Returns
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in the same condition that you received it, and in the original packaging.
- The item must be returned within 30 days of the purchase date.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Items marked as “Final Sale” or “Non-Returnable”
Return Process
- Contact Us: To initiate a return, please contact our customer service team at [Insert Email Address] or [Insert Phone Number] with your order details.
- Receive Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Item: Pack the item securely, including all original packaging, accessories, and documentation. Clearly mark the RMA number on the outside of the package. Ship the item to the address provided by our customer service team.
Return Shipping Costs
- Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
Eligibility for Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund based on the following criteria:
- The item is unused and in its original condition.
- The item is returned within 30 days of the purchase date.
- Proof of purchase is provided.
Refund Process
If your return is approved, we will process your refund using the original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Partial Refunds
In certain situations, only partial refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Late or Missing Refunds
If you have not received a refund yet, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you have done all of this and still have not received your refund, please contact us at [Insert Email Address].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Email Address] or [Insert Phone Number]. We will provide instructions for the exchange process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] or [Insert Phone Number] with details and photos of the damage or defect. We will arrange for a replacement or refund as appropriate.
